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Most questions have a quick answer below. Still stuck? Send us a message and we'll reply by email.
Five common quick fixes
- The hotkey does nothing. macOS may have turned off Accessibility for OliType: turn it back on in System Settings, Privacy & Security, Accessibility. Right after setup, quit OliType from the menu bar and open it again. More hotkey fixes
- The words didn't land where I wanted. OliType types where your cursor is, so click into the text box before you start. Your words are on the clipboard either way: click where they belong and press ⌘V, or use Copy in History. Text and typing
- The speech model download stopped. If Wi-Fi drops, the row says the download didn't finish. Check your connection and free space, then click Try Again. Downloading the model
- I lost my license key. Sign in at polar.sh/olitype/portal with the email you bought with. You'll get a one-time code, then you can see your key and receipts. In OliType, About, License, Find My License Key opens the same page. License
- It won't run on my Mac. OliType needs a Mac with Apple silicon (M1 or newer) and macOS 15 or later. Intel Macs aren't supported. To check, open the Apple menu and choose About This Mac. What you need
Everything else is in Troubleshooting, section 14 of the guide.